Email stays on the server. Your client syncs with it, so messages look the same everywhere you check.
- Works across phone, tablet, and computer simultaneously
- Folders and read/unread status stay in sync
- Deleting on one device removes it everywhere
- Mail is safe even if your device is lost or replaced
- Requires an internet connection to access mail
Email is downloaded to your device and (by default) removed from the server. Simple and self-contained.
- Works on one device at a time
- Mail is stored locally — readable offline
- Downloaded messages don't sync across devices
- If your device is lost, so is your mail history
- Good for low-storage server plans
Can't send email (SMTP connection error)
Your outgoing server must be smtp.colton.com port 587 with TLS
Can't receive email (POP3/IMAP timeout)
For IMAP use mail.colton.com — for POP3 use pop.colton.com. Verify the port matches your encryption setting: SSL on 993 (IMAP) or 995 (POP3).
Login rejected / authentication error
Your password is case-sensitive. Check that Caps Lock is off. Your username is just the part before the @colton.com — not your full email address, unless your client specifically asks for it.
Missing emails / messages going to spam
Colton uses GoSecure as its spam filter. Legitimate mail may be caught there. Log in to your GoSecure account to review quarantined messages and whitelist senders.
SSL certificate warning on connection
Make sure your device's date and time are correct. An incorrect system clock is the most common cause of SSL trust failures. If the warning persists, call COLTONTEL at 503-824-3211.
About GoSecure
Colton.com uses GoSecure to filter spam before it reaches your inbox. If you're expecting an email that never arrived, it may have been flagged. Log in to your GoSecure account to view quarantined messages, release false positives, and manage your whitelist/blacklist. If you're unsure how to access GoSecure, contact COLTONTEL at 503-824-3211.