EZVideo FAQ

EZVideo is a live tv platform that gives you the look and feel of cableTV, but runs on all your favorite devices such as smartphones, tablets, streaming media boxes, etc. has an updated, fast, easy-to-use interface, with new features such as Replay TV, DVR, recommended shows, movies, and much more!
Contact us at 503-824-3211 and we'll get you started. Requires our Internet Service and a Amazon FireTV Device.
You can setup recordings and watch recorded content anywhere, however LiveTV is only available when you are home.
On a "Smart Box" or mobile device, you can download the app from the respective App Store of your compatible device.
Your username is the email address you gave us when you signed up for service. The password is something you chose when you first signed up for service. If you don't know your username and/or password please contact Services.
Once you're signed into the app, hit the "down" button on your remote. Then select "Guide" from the menu using the middle "okay" button on your remote. Click here for more information on using the Main Menu.
While watching Live TV, (Amazon Fire) press the down button to go down a channel, and press the up button to up a channel.
While watching Live TV, press the main "OK" button to view some options. Select "Record" from the list of buttons below. This will bring up some options to record this episode only, or all for this show.
After 4 hours of inactivity (no channel changes, no button presses) the app will display a message asking "Are you still watching?". If you don't respond, the app will stop streaming and go to the device home screen, allowing the device to power down or go to sleep. Similar to your PC conserving power by using a screensaver or going to sleep, this feature prevents wasting Internet bandwidth if there is no one watching. For example, if you were to turn your television off, the streaming device will still maintain a connection and consume bandwidth.
Many of the channels allow you to go back 72 hours and view older content as well as restart programs that are already in progress. See our channel guide for a list of channels that support this feature.
You can hold the SELECT Button (The center circle) and the Play button for 5 seconds, Or Simple unplug the power (USB) to the device and replug it back in.
Not really, the homescreen content is controlled by Amazon and they change the banners regularly. You can move yourEZVideo App to the beginning of your list (See below).
You can move the app to the 1st location by doing the following: Press and hold the HOME button for 5 seconds, A Digital Clock will display as well as 4 icons. While on the first icon (APPS), Select it and now all of your Apps are showing. Use the D ring to find EZVideo. Once you are on it, don't select it but use the 3 bars for options. In the right corner of the screen you will see 'Move to front'. Select that and now at your home screen EZVideo will be the 1st all in the list.
This indicates the device is loading more information. If you are connected via WiFi and you get this often it may indicate an issue with your WiFi. You may need more wireless coverage. We have a wireless mesh solution that can cover more area, please contact us for more information