COLTONTEL respects the privacy of our customers and our employees do everything possible to protect information that may be found in your account records. The Federal Communications Commission developed new rules in 2007 that require certain steps be taken to protect Customer Proprietary Network Information (CPNI).
If requested, COLTONTEL will provide account information to our customers in one of the following ways:
- We will verify the password you provided to us when you call in with questions about your CPNI.
- We may call the telephone number of record and provide the account information.
- We may mail the information to the address of record; or
- We may provide the information at our office if we are presented with valid photo identification and the individual so identified is on the account.